This Refund & Return Policy details the conditions, schedules, and procedures for cancellations, returns, and order reimbursements on www.flexipropkit.com. Retail operations and customer service across this website are conducted directly by Flexipropkit.
- Statutory Right of Withdrawal (European Consumers)
In compliance with European statutory consumer laws, customers residing in European jurisdictions possess a 14-day statutory Right of Withdrawal.
14-Day Right: European consumers may withdraw from the purchase contract within 14 days of receiving physical possession of the merchandise without stating a reason.
Notification Procedure: To exercise this right, written notification must be submitted to customer support at equipment@flexipropkit.com within the 14-day period following delivery.
Return Address: For standard returns under the right of withdrawal, physical items must be sent to the corporate facility:
Flexipropkit Returns
25 Connell Court, Unit 4, Etobicoke, ON M8Z 1E8, Canada
- Damaged or Defective Items
If merchandise arrives damaged or defective upon delivery, customers may request a full reimbursement or a replacement item.
Reporting Procedure: Contact customer support via email at equipment@flexipropkit.com with photographic evidence of the item and original packaging.
No Return Required: Upon review and verification of the submitted photos, Flexipropkit processes a full reimbursement or dispatches a replacement item without requiring the customer to physically return the damaged item.
- Order Schedules, Logistics, and Non-Delivery Reimbursements
Order handling and shipping follow strict operational schedules to maintain clear order status updates.
Order Processing Time: Orders submitted on www.flexipropkit.com are processed and dispatched within 1 to 3 working days following payment confirmation.
Logistics Partners and Transit: Delivery to European destinations is managed in cooperation with express courier services, including DHL Priority, FedEx Priority, and UPS Priority, with a standard transit duration of 5 to 9 working days.
Tracking Updates: Automated tracking emails are dispatched to the email address provided at checkout at key stages, including initial dispatch, entry into courier distribution hubs, and final local distribution.
Transit Investigations: If an order exceeds standard transit timeframes, Flexipropkit initiates an official trace investigation with the carrier. Depending on the findings of the investigation, Flexipropkit provides either a full order reimbursement or a replacement dispatch at no extra cost.
- Refund Methods and Processing
Reimbursements are processed back to the original method of payment used at checkout.
Supported Payment Methods: Accepted payment options include Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported digital wallets.
Processing Timeline: Once approved, reimbursements are issued promptly and processed according to standard financial institution timelines.
- Contact Information
For questions regarding returns, order reimbursements, or delivery status, please contact customer support:
Brand Name: Flexipropkit
Official Website: www.flexipropkit.com
Return Address: 25 Connell Court, Unit 4, Etobicoke, ON M8Z 1E8, Canada
Customer Support Email: equipment@flexipropkit.com
Telephone Line: +1 416-367-3744